ReNew Franklin Hills

Resident experiences at this property are mixed, with significant variation depending on management tenure and recent changes. Long-term residents and those under previous management generally report positive experiences with responsive maintenance, friendly staff, and good amenities, while recent reviews highlight communication challenges, access issues, and concerns about unit readiness following the ownership transition in late 2025. Maintenance responsiveness remains a consistent strength, though office accessibility and follow-up communication have become pain points for some residents.

Management responsiveness and professionalism are inconsistent across this property. While some residents report positive experiences with attentive office and maintenance staff, others describe communication delays, unresponsiveness to maintenance requests, and unprofessional interactions. Recent ownership transitions have created communication challenges, including difficulty reaching the office by phone and reliance on portal-based requests. Staff conduct and tenant treatment vary significantly by individual.

Maintenance responsiveness varies significantly by time period and management. Recent reviews (2025-2026) consistently praise quick response times and professional service, with same-day or next-day repairs reported. Older reviews (2015-2021) document persistent issues including delayed repairs, temporary patches instead of replacements, and unresolved plumbing and structural problems. Communication and accessibility to maintenance have improved in recent years, though some residents report difficulty reaching emergency maintenance during transition periods.

Residents report significant building maintenance challenges, including persistent plumbing issues, mold, pest infestations, and deferred repairs that are patched rather than permanently resolved. While some recent positive reviews note improvements to amenities and responsive maintenance staff, negative reviews consistently describe long-standing structural and cleanliness problems that management has been slow to address. The building's age contributes to maintenance demands, though residents express frustration with the gap between rent costs and the quality of upkeep provided.

Residents consistently praise the property's convenient location near downtown Detroit, shopping, restaurants, and freeways, making commuting and daily errands accessible. The area is noted as quiet and safe with diverse nearby services and amenities. Proximity to employment centers and urban attractions is a major draw for renters at this location.

Residents consistently praise recent amenity upgrades including a renovated fitness center, upgraded pool, improved grilling areas, and enhanced laundry facilities. The property maintains responsive maintenance service and offers convenient amenities like a 24/7 package room, on-site dog park, and free carport parking. Most residents report clean, well-maintained shared spaces and efficient staff responsiveness, though one review noted concerns about pricing relative to amenities and enforcement of community policies.