Foxwood and The Hermitage

Foxwood receives consistently positive feedback for responsive maintenance, friendly office staff, and smooth move-in processes. However, recurring concerns include delayed snow removal and sidewalk maintenance, mail theft without adequate security measures, and rent increases that residents feel outpace property updates. The community is generally quiet and well-located, though some residents note outdated appliances and limited amenities relative to rental costs.

Management and office staff are generally responsive and helpful, with most residents reporting smooth leasing processes and quick maintenance response times. However, some residents report inconsistent service quality, with occasional delays in addressing maintenance issues and concerns about snow removal and grounds maintenance. Communication and billing issues have been noted by a minority of residents, though most interactions are described as friendly and professional.

Maintenance response times are generally prompt, with many residents reporting same-day or next-day service for work orders. However, recurring issues include incomplete repairs requiring multiple visits, delayed resolution of complex problems like HVAC and water damage, and inconsistent follow-up communication. Positive experiences highlight professional and courteous staff, while negative reviews cite slow responses to exterior maintenance, unresolved issues over extended periods, and lack of notification when work is completed.

The property offers convenient access to highways 131 and 94, nearby shopping centers, and a quiet, safe residential area. Residents appreciate the included in-unit washer/dryer and generally responsive maintenance, though some report delays in snow removal and sidewalk maintenance. Internet service is limited to a single provider, which residents frequently cite as slow and overpriced, and rent increases are a recurring concern relative to perceived amenity value.

Building maintenance is inconsistent, with delayed responses to repairs, snow removal, and exterior upkeep issues reported across multiple years. Noise insulation varies by unit location, with some residents reporting thin walls and highway noise, though interior finishes and cleanliness are generally acceptable. Maintenance staff responsiveness is mixed—some residents report quick service while others describe significant delays on priority issues like leaks and HVAC problems.

In-unit laundry and maintenance responsiveness are consistently praised amenities at this property. However, residents note limited shared amenities compared to similar-priced complexes, particularly a small pool and lack of fitness facilities. Grounds maintenance and snow removal are areas where service quality varies, with some residents reporting inconsistent upkeep.