101 Cross Street

101 Cross Street offers a well-maintained property with spacious apartments, quality amenities, and a strong sense of community. Residents consistently praise the responsive maintenance team and professional leasing staff. However, some residents report concerns about fee increases for previously included services (guest parking, pool access, internet), move-out damage charges, and neighborhood noise from nearby highways and events.

Management and leasing staff are consistently praised for responsiveness, professionalism, and genuine care for residents, with quick maintenance response times and well-organized community events. However, recent concerns include increased fees for previously complimentary amenities (guest parking, pool access), mandatory internet charges, and removal of a resident amenity. One isolated incident of unprofessional staff conduct was reported, though the majority of feedback reflects positive interactions.

Residents consistently praise the property's well-maintained amenities, including the pool, gym, parking garage, and courtyard spaces. The management and maintenance teams are frequently noted for responsiveness and helpfulness. However, some residents report concerns about additional fees for guest parking and pool access, move-out damage charges, and occasional amenity maintenance gaps or temporary closures.

The property offers a prime, walkable location near restaurants, bars, and entertainment venues, with convenient access to nearby amenities and transit. Residents consistently praise the attached parking garage and proximity to the neighborhood's dining and nightlife options. However, location-related tradeoffs include noise from nearby highways, train traffic, and activity on game days, particularly for units facing the stadium or western-facing units. The neighborhood offers strong walkability and convenience despite occasional safety and noise concerns.

Maintenance staff consistently respond quickly to work orders, often completing repairs within hours to one day of submission. Residents report the maintenance team is helpful, professional, and goes above and beyond to resolve issues. HVAC, appliance, and general repair requests are handled promptly and thoroughly. Overall, maintenance responsiveness and follow-through are among the property's strongest operational areas.

The building is well-maintained with modern finishes, quality appliances, and consistent cleaning and upkeep. Residents consistently praise responsive maintenance and the building's physical condition, though some note that western-facing units experience highway noise and older residential areas show minor wear. Window screens are not standard, which can allow insects when units are ventilated.