The Summit at Ridgewood

Resident experiences at this property are mixed, with strong praise for leasing office staff responsiveness and maintenance team efficiency, but significant concerns about unit condition, pest infestations, and high fees. Many residents report issues with mold, roaches, and appliance failures that take weeks or months to resolve, while others highlight quick maintenance response times and friendly staff interactions. Pricing is frequently cited as high relative to unit quality and amenities offered.

Management responsiveness and communication are inconsistent, with some residents praising office staff professionalism and helpfulness while others report difficulty reaching management, delayed responses to maintenance requests, and unresolved issues lasting months. Positive experiences highlight friendly and accessible staff, while negative experiences cite poor communication, slow maintenance response times, and unaddressed pest and mold concerns. Billing practices and move-out charges are frequently disputed, with residents reporting unexplained fees and deposit deductions.

Maintenance response times are inconsistent, ranging from same-day service to months-long delays. When maintenance staff do arrive, individual technicians are often professional and thorough, though work quality and follow-up vary. Common unresolved issues include mold, pest infestations, plumbing failures, appliance malfunctions, and incomplete repairs that leave debris or damage behind.

Residents report significant building quality concerns, with pest infestations (roaches, mice) being the most frequently cited issue across multiple units. Mold, water damage, and malfunctioning appliances are also common complaints, often requiring extended wait times for repairs. Noise insulation is poor, with residents reporting audible footsteps and sounds from neighboring units. While one recent resident praised the property's amenities and location, the overwhelming majority describe deferred maintenance, outdated finishes, and inadequate responsiveness to repair requests.

Amenities at this property are a significant source of resident dissatisfaction, with many reporting that high fees ($80+ monthly) do not justify limited or underutilized offerings like the gym, dog park, and pools. Common complaints include the second pool rarely being open, the dog park being difficult to locate, and laundry facilities that are aging or undergoing replacement with unclear fee structures. Maintenance responsiveness on shared-space issues—including mold in common areas, overflowing dumpsters, and pest control—is frequently cited as slow or incomplete, though some residents report positive experiences with maintenance staff effort and courtesy.

The property benefits from a convenient location near shopping, dining, and services including a mall, grocery stores, and multiple quick-service restaurants. Transit access includes proximity to Ivy Tech (7 minutes away) and nearby gas stations. Residents appreciate the variety of retail options and the quiet community atmosphere.