ReNew on Naper

Residents consistently praise the maintenance team for prompt, professional, and courteous service, with most work orders completed same-day or next-day. However, communication challenges with the leasing office—including difficulty reaching staff by phone and slow response times to messages—are a recurring concern among some residents. The property offers well-maintained units and amenities, though a minority of residents report concerns about aging infrastructure, fee increases, and inconsistent management responsiveness.

Management responsiveness is inconsistent, with significant complaints about difficulty reaching the leasing office by phone and slow response to portal messages, though some residents report improved communication under current management. Maintenance staff receive consistently high praise for prompt, professional service and friendly demeanor. Office staff professionalism varies, with some residents reporting helpful and warm interactions while others describe dismissive or rude behavior. Communication gaps around maintenance work, policy changes, and application processes have created frustration for some residents.

Maintenance response is consistently fast, typically same-day or next-day service, with residents praising the team's professionalism, technical skill, and thoroughness in repairs. Work orders can be scheduled online or by phone, and staff communicate clearly about issues and solutions. A small number of residents reported unresolved appliance issues and difficulty reaching management, though maintenance responsiveness itself was not cited as the problem in those cases.

The property's location is a primary draw, with convenient access to schools and multiple building types including underground parking options. However, location benefits are significantly offset by management communication failures, inconsistent maintenance of advertised amenities, and deferred upkeep issues such as winter lot safety and appliance durability. Recent management changes appear to be addressing some concerns, though long-term reliability remains uncertain.

Amenities at this property include a gym, clubhouse, and common areas that are undergoing updates under new management. Residents report mixed experiences: some note improvements and accessibility to management, while others cite frequent amenity closures, delayed maintenance responses, and concerns about common-area upkeep such as winter lot maintenance and patio work. Communication about maintenance projects and amenity availability has been inconsistent.

The building features good sound insulation and well-maintained common areas, with residents noting quiet units and controlled hallway temperatures. Maintenance staff are responsive and attentive to upkeep. However, some residents have experienced significant issues including roof leaks, HVAC failures during construction, and limited laundry facilities, with repair timelines occasionally extending several weeks.