1401 S State Apartments

Residents appreciate the building's prime location, spacious units, and responsive maintenance team, with many praising friendly front desk and leasing staff. However, significant concerns center on high utility costs (charged per occupancy/square footage rather than usage), inconsistent management communication, noise issues from neighboring units and external sources, and maintenance of common areas. The property shows strong community engagement under recent management but faces persistent challenges with billing transparency and enforcement of building policies.

Management responsiveness and communication quality vary significantly at this property. While recent leadership changes have improved resident satisfaction, with staff praised for professionalism and attentiveness, earlier experiences reveal persistent issues with slow response times, unclear billing practices, and unresolved concerns. Billing transparency remains a major complaint, particularly regarding utility charges and fees. Maintenance and front desk staff consistently receive positive feedback for responsiveness and friendliness.

The property offers a convenient location with access to transit and shopping, and maintenance staff are generally responsive. However, residents frequently report concerns about utility billing practices—particularly the master-metered system and third-party billing fees—which significantly increase housing costs. Common complaints also include thin walls and noise transmission, limited gym equipment, and inconsistent common-area cleanliness, though some residents praise amenity maintenance and staff friendliness.

The property's location is a consistent strength, offering convenient access to public transit (Red, Orange, Green lines and multiple bus routes), nearby shopping, and downtown amenities. However, residents report significant concerns about noise from trains and thin walls between units, as well as maintenance issues including elevator problems and building system failures. Staff friendliness is frequently praised, though management responsiveness and transparency have drawn criticism in recent reviews.

The building experiences recurring issues with elevator maintenance, noise insulation, and cleanliness that affect resident comfort. While maintenance staff responsiveness is consistently praised, physical building condition shows signs of deferred maintenance and wear, with thin walls allowing sound transmission and hallway odors reported. Recent management changes have improved communication and building upkeep, though some residents note the finishes and amenities do not match the rental price point.

Maintenance response is consistently praised across reviews, with residents noting quick turnaround times and friendly, professional staff. However, some residents report deferred maintenance issues and building condition concerns that require attention. Management responsiveness varies significantly by review period, with recent improvements noted under current leadership, though communication gaps persist in some areas.