Somerset at the Crossings

Residents consistently praise the maintenance team and leasing office staff for responsive, professional service and timely work order completion. The property offers spacious units and a generally quiet community atmosphere. However, a small number of residents report persistent pest control issues and occasional communication delays with the leasing office regarding appliance repairs.

Maintenance response times are consistently fast, with most work orders completed same-day or within one business day. The maintenance team demonstrates professionalism and thoroughness across common repairs including HVAC, plumbing, appliances, and fixtures. One resident reported a six-day delay for appliance replacement due to office coordination issues rather than maintenance performance. Overall, residents praise the technical competence and courteous service of maintenance staff.

Management and maintenance staff are generally responsive and professional, with most residents reporting positive experiences with work order completion and leasing office interactions. The maintenance team consistently receives praise for timely service and professionalism. However, a small number of residents report inconsistency in office operations and delayed maintenance responses on specific issues.

Residents report significant pest control issues, including roaches that persist despite extermination attempts. Noise insulation is inadequate, with disturbances from neighboring units and common areas audible late at night. Building upkeep appears inconsistent, with maintenance concerns noted even in recently renovated units. Water quality issues have also been reported.