Somerset

Somerset Luxury Apartments receives overwhelmingly positive feedback on staff professionalism, amenities, cleanliness, and location convenience, with residents consistently praising the move-in experience and maintenance responsiveness. However, a significant minority of residents report concerns about fee practices, lease termination policies, noise from neighboring units, and community safety issues. The property excels in customer service and facility maintenance but faces challenges with fee transparency and enforcement of community policies.

Management and office staff consistently receive praise for professionalism, responsiveness, and welcoming service throughout the leasing and move-in process. Maintenance requests are handled promptly, and staff demonstrate genuine care for resident satisfaction. The property maintains high cleanliness standards and offers well-organized community events that enhance the living experience.

Residents consistently praise the property's extensive amenities, including a pool, fitness center, theater room, game room, study spaces, and grilling areas. Common-area maintenance is reported as excellent, with hallways, grounds, and shared spaces kept clean and well-lit. Staff professionalism and friendliness are frequently highlighted. One recurring concern involves parking availability near the 4000 building during trash collection days, and one resident noted the absence of a dedicated mail room.

The property benefits from a highly convenient location with walkable access to restaurants, shopping, grocery stores, and retail outlets within close proximity. Residents consistently praise the nearby amenities, including major retailers like Sam's Club and Costco, and appreciate the safe, walkable neighborhood environment. The location offers an ideal balance of urban convenience with reasonable access to consumer services and dining options.

Maintenance requests are consistently resolved promptly, with staff described as courteous and helpful. Work orders are answered in a timely manner, though some residents report needing follow-up communication to ensure completion. The maintenance team is responsive to resident needs and contributes to the overall upkeep of the community.

Residents consistently report that the building is well-maintained and clean, with hallways and common areas kept to high standards. Maintenance responds promptly to issues, and the property is described as quiet. One resident noted occasional parking congestion near the 4000 building due to trash placement on collection nights.