High Street

Management and leasing staff receive strong praise for friendliness, professionalism, and responsiveness, with many residents highlighting efficient move-in processes and attentive service. However, communication gaps emerge as a recurring concern—some residents report difficulty reaching the leasing office by phone, delayed email responses, and insufficient notifications about building issues like elevator outages or gate malfunctions. The maintenance team is consistently commended for prompt, thorough work, though billing disputes and unresolved infrastructure problems have created frustration for a minority of residents.

The maintenance team consistently delivers fast response times and professional service, with most requests handled promptly and thoroughly. Residents frequently praise the team's reliability, friendliness, and willingness to go beyond standard repairs. However, some residents report recurring issues with water intrusion, mold, pest control, and building infrastructure (trash chutes, elevators, garage doors) that have not been permanently resolved despite multiple work orders.

High Street Atlanta's location is a major strength, offering excellent walkability, proximity to transit (train station), nearby restaurants, retail shops, and entertainment venues like Putt Shack. Residents consistently praise the convenience of having amenities within walking distance and quick access to the mall and dining options. However, some residents have noted communication gaps regarding maintenance issues like gate outages and elevator downtime, and security concerns including garage access vulnerabilities and vehicle break-ins.

Amenities at this property are generally well-regarded, including the pool, fitness center, and business center, with positive feedback on cleanliness and maintenance responsiveness in many cases. However, recurring maintenance issues significantly impact the resident experience, including trash chute failures, elevator outages, garage door security concerns, and water intrusion problems that persist despite multiple requests. Communication and follow-through from management are inconsistent, with some residents reporting delayed responses to reported issues and unresolved concerns that extend over weeks or months. Common area upkeep is inconsistent, and enforcement of amenity rules (such as gym noise policies) lacks consistent management attention.

Residents report significant ongoing maintenance issues including water intrusion with mold growth, unresolved noise disturbances, broken elevators, malfunctioning trash chutes, and pest infestations that have persisted despite multiple maintenance requests. While some residents praise the property's appearance, amenities, and responsive service staff, concerns center on delayed permanent repairs, work orders closed without resolution, and inconsistent communication about building issues. Security concerns related to garage access and cleanliness of common areas are also noted.