Lake Tivoli

Lake Tivoli Apartments receives predominantly positive feedback (78% positive ratings) with residents praising responsive maintenance, friendly leasing staff, and quality amenities including a pool, fitness center, and well-maintained grounds. However, a significant minority (21% negative) report persistent issues with pest control (roaches and rodents), communication delays from the office, high move-out charges that residents dispute as normal wear and tear, and billing discrepancies. The property shows strong performance in maintenance response times and leasing experience, but struggles with pest management consistency and administrative responsiveness.

Management and leasing staff receive consistently positive feedback for professionalism, friendliness, and responsiveness during the application and move-in process. However, a significant minority of residents report serious issues with billing accuracy, communication responsiveness after move-in, and documentation of charges—particularly regarding unexplained fees, lack of itemized breakdowns, and difficulty obtaining refunds or credits. Office responsiveness to maintenance and billing inquiries appears inconsistent, with some residents experiencing long delays or being unable to reach staff.

Maintenance response times are consistently fast, with most requests addressed within hours to one day. Staff are generally professional and courteous, with many residents praising the quality of repairs and follow-up communication. However, pest control remains a significant unresolved issue, with multiple residents reporting ongoing infestations despite submitted requests and claimed fumigation efforts.

The property offers well-maintained amenities including a pool, fitness center, basketball court, and soccer field that residents consistently praise. Grounds and common areas are kept clean and organized, with convenient reserved parking available. One resident reported pest control issues in their unit that were not fully resolved, and another raised concerns about outdoor laundry facilities experiencing moisture damage in the humid climate.

Residents report significant building quality concerns, particularly persistent pest infestations (roaches and ants) that maintenance has failed to resolve despite multiple requests. Additional issues include poor sound insulation with thin walls, inadequate maintenance and cleanliness standards, deteriorating finishes (cheap paint, rusted vents, dusty vents), and poorly constructed features (doors that don't shut properly). Move-out charges have been disputed, with residents questioning whether normal wear and tear was properly distinguished from actual damage.

Residents consistently praise the property's location for its convenience and accessibility to nearby amenities while maintaining a private, quiet community feel. The neighborhood is described as clean with good access to parks and services. The property's setback from main streets provides a desirable balance between convenience and separation from traffic.