The Met

The Met offers newly constructed units with responsive maintenance service, but residents report significant ongoing challenges with parking enforcement, trash valet reliability, building access security, and noise isolation. While maintenance staff consistently address work orders promptly, broader property management issues—including inconsistent fee communication, thin walls, and common area maintenance—create frustration despite the modern apartment finishes.

Management and office staff receive consistently positive feedback for friendliness, helpfulness, and responsiveness to maintenance requests, with particular praise for maintenance team efficiency. However, significant concerns emerge around communication gaps, inconsistent service delivery (particularly trash valet and security access), and policy enforcement perceived as strict on residents while lenient on management obligations. Billing and lease terms have generated frustration, with residents reporting unexpected fees, unclear communication about policy changes, and difficulty reaching office staff by phone.

Maintenance at this property demonstrates consistently fast response times and thorough work order completion, with residents reporting same-day repairs for reported issues. The maintenance team is noted for reliability, punctuality, and professional communication. One resident reported extended delays on security-related repairs (key fob access, elevator outages) and inconsistent trash valet service during their tenure.

Residents report significant issues with essential services and maintenance at this property. Security features including controlled-access doors and mailrooms frequently malfunction for extended periods, elevators experience recurring outages, and trash valet service is unreliable despite mandatory monthly fees. Parking is limited to one vehicle per unit with additional paid parking options, and amenities advertised online (pool, gym) do not exist at the property.

Residents report significant ongoing maintenance issues, particularly with access control systems and elevators that frequently malfunction. Noise insulation is a consistent concern, with thin walls allowing neighbors' sounds to be clearly heard. Trash valet service reliability and communication about service changes are recurring problems, though some residents appreciate the newer building finishes and responsive maintenance staff.

The location offers convenient access to a vibrant neighborhood with shops and amenities, and the building provides secure access features. However, residents report inconsistent maintenance of security systems (controlled access, mailroom locks), thin walls that transmit neighbor noise, and parking logistics that changed after move-in with added fees. Communication about service changes and ongoing issues has been a recurring concern.