Union on Elizabeth

Union on Elizabeth receives consistently positive feedback for its modern, well-maintained units, convenient campus proximity, and friendly staff who provide helpful service during tours and move-in. However, a significant minority of residents report serious concerns about parking garage security—including vehicle break-ins, theft, and vandalism—with complaints that management has been unresponsive and that security measures are inadequate. Additional concerns include fee transparency, maintenance responsiveness, and amenity upkeep, though many residents praise maintenance when issues are addressed.

Management responsiveness and communication are inconsistent, with some residents praising staff helpfulness during leasing and package handling, while others report delayed responses, unresolved maintenance issues, and unclear billing practices. Common concerns include slow emergency communication, prolonged repair timelines (dryers, flooding, ceiling leaks), and difficulty reaching management outside office hours. Positive experiences highlight friendly front desk and leasing staff, though negative reviews cite disorganization and lack of problem-solving.

Residents report mixed experiences with amenities and shared spaces. Pool and fitness center are frequently praised as clean and well-maintained, though some report occasional cleanliness and maintenance issues. Parking security and package handling are significant concerns, with multiple reports of vehicle theft, break-ins, and lost packages. Maintenance response times for amenity repairs and common-area issues vary considerably.

Residents consistently praise the property's location for its proximity to campus and surrounding dining options, making it particularly convenient for students. The location offers strong walkability to nearby amenities and restaurants. Staff interactions are noted positively by residents.

Maintenance response times are generally fast and staff are reported as helpful by recent reviewers. However, one resident reported extended repair delays, including a 6-week dryer outage and multiple water damage incidents. Communication about maintenance issues and emergency situations appears inconsistent.

Residents report concerns with building maintenance and upkeep, including air filter conditions and pool cleanliness issues. Appliances and furnishings show durability concerns, with reports of breakage in newly occupied units. Maintenance response times for repairs have been noted as slow.