Avalon Cherry Hills

Avalon Cherry Hills receives mixed reviews reflecting a property in transition. While maintenance staff consistently earns praise for responsiveness and professionalism, residents report ongoing concerns with building condition, security, and communication. Common issues include hallway cleanliness, pest problems, broken amenities (elevators, doors, garage systems), and safety access points. Leasing office staff receive positive feedback for customer service, though some residents report inconsistent communication and fee disputes.

Management responsiveness and communication are inconsistent across the property. While some residents report prompt maintenance responses and helpful leasing staff, others describe significant delays in addressing work orders, poor email responsiveness, and lack of proactive communication during emergencies or service disruptions. Common concerns include slow approval processes for maintenance requests, inconsistent service quality between buildings, and billing issues with unclear or variable charges.

Maintenance response times are generally quick, with many residents reporting same-day or 24-hour repairs. However, the property faces persistent challenges with communication gaps, delayed approvals for major repairs, and incomplete follow-up on work orders. Common issues include recurring HVAC failures, plumbing problems (particularly hot water outages), and appliance repairs, with some residents experiencing repeated failures shortly after fixes. Building-wide maintenance concerns—such as broken doors, non-functional gates, and pest issues—remain unresolved for extended periods.

Amenities including the gym and pool are generally well-maintained and appreciated by residents, but common areas and shared spaces face significant upkeep challenges. Recurring issues include overflowing trash rooms with clogged chutes, inadequate trash service frequency, accumulation of debris in hallways and garages, and insufficient pet waste cleanup in outdoor areas. Security concerns are widespread, with reports of broken doors, unsecured garage access, package theft, and vehicle break-ins. Maintenance response times vary, with some residents reporting quick service while others experience delays on major repairs and unresolved maintenance requests.

Residents report significant building maintenance and cleanliness concerns, including persistent hallway odors from trash and pet waste, frequent elevator breakdowns lasting weeks, and poor noise insulation between units. Security issues are widespread, with broken doors and gates remaining unfixed for extended periods, creating access vulnerabilities. A small number of residents in Building A report satisfactory maintenance responsiveness, but the majority describe inconsistent upkeep, with Building B appearing to receive less attention than Building A.

The property benefits from a walkable location with convenient access to restaurants, bars, and downtown, with easy expressway access noted positively. However, residents report persistent concerns about parking garage security (break-ins, vehicle theft, doors remaining open), hallway safety and cleanliness issues, and trash management problems that create odors and overflow. Maintenance responsiveness is generally praised, though larger maintenance requests and building-wide issues like security vulnerabilities and pest concerns appear to take longer to resolve.