Retreat at Fitzsimons

The property receives highly polarized reviews, with 84% positive ratings primarily from prospective tenants praising leasing office service, and 15% negative ratings from current residents citing persistent maintenance issues, pest infestations, and slow response times. Key concerns include appliance failures, roach and bed bug problems, delayed repairs (especially for washers, dryers, and heating), and communication challenges with management. Positive experiences center on courteous leasing staff and spacious units, while negative experiences emphasize unresolved maintenance backlogs and inadequate pest control.

Management responsiveness and communication are inconsistent, with many residents reporting difficulty reaching the office, unanswered emails, and slow response to maintenance requests. While some residents praise individual staff members for professionalism and helpfulness, others describe misleading leasing practices, inaccurate apartment descriptions, and unresolved maintenance issues. Billing disputes, including disputed damage waiver fees, and inconsistent policy enforcement are recurring concerns.

Maintenance response times are significantly delayed, with residents reporting waits of weeks to months for repairs of essential systems including heating, plumbing, and appliances. Move-in conditions frequently require immediate work orders, and follow-through on repairs is inconsistent. A minority of residents report satisfactory maintenance outcomes, though most negative reviews cite unresolved issues and unresponsive communication.

Residents report significant building quality concerns, including pest infestations, appliance failures, and deferred maintenance across multiple units. Common issues include non-functional heating and cooling systems, broken kitchen appliances, and dirty or damaged finishes at move-in. Maintenance response times are reported as slow, with some repairs remaining incomplete weeks after requests.

Amenities and shared spaces at this property face significant maintenance and upkeep challenges. Trash collection is inconsistent, with overflowing bins reported regularly. The gym lacks extended hours, and common areas like the dog park require more frequent cleaning. Parking is limited and congested, with additional fees for designated spots and enforcement inconsistencies.

Residents highlight the property's convenient parking options and well-maintained grounds, making it appealing for families. The location in Aurora offers general safety, though the surrounding area experiences some vehicle theft and crime concerns typical of the region. Maintenance requests are handled efficiently, and the neighborhood is noted as quiet.