Oak Umber

Oak & Umber offers a well-maintained, modern apartment community in a convenient Sunnyvale location with responsive management and maintenance teams. Residents consistently praise the friendly and helpful leasing office staff, prompt maintenance service, and recently renovated units with quality amenities. However, some residents report concerns about construction noise from ongoing ADU projects, package theft incidents, and noise from neighboring units in older buildings.

Management responsiveness and staff professionalism are the property's strongest attributes, with most residents praising quick maintenance response times, helpful leasing office communication, and courteous staff interactions. However, some residents report historical issues with management communication regarding parking assignments, move-out charges, and billing transparency. Current management demonstrates significant improvement in addressing resident concerns and maintaining proactive communication.

The property benefits from an excellent location in Sunnyvale with walkable access to grocery stores (Safeway), restaurants, and retail shops, plus proximity to public transit and major employers. Most residents praise the convenient neighborhood and nearby amenities as a major highlight. However, a small number of residents report noise issues from upstairs neighbors and construction, which detract from the otherwise positive location experience.

Residents consistently praise the property's excellent location near shopping, dining, and transit, along with recently renovated amenities including a gym, pool, and clubhouse. Management and maintenance staff are frequently noted as responsive and helpful. However, package theft and parking limitations are recurring concerns, and some residents report inconsistent policy application and pest issues.

Maintenance service at this property is consistently responsive and professional, with work orders typically completed promptly. Residents report that maintenance staff address repairs thoroughly, from HVAC and plumbing issues to appliance repairs, and communicate clearly about work being performed. One older review cited extended delays on appliance repair, but recent feedback emphasizes quick response times and courteous, detail-oriented service.

Residents report generally well-maintained apartments with quality finishes and responsive maintenance staff. However, noise transmission between units—particularly from upper-floor footsteps on hardwood floors—is a recurring concern, with some residents noting the building's age contributes to sound travel. Most residents praise cleanliness and upkeep, though a few experienced pest issues during their tenancy.