Alister

Alister Sherman Oaks receives overwhelmingly positive feedback, with 93% of reviews rating the property favorably. Residents consistently praise the responsive maintenance team, welcoming management staff, and excellent location near shopping and dining. However, a small number of residents report recurring maintenance issues, elevator problems, and concerns about additional fees and move-out charges.

Management and maintenance staff are consistently responsive, professional, and helpful with most residents reporting positive interactions with the leasing office and quick resolution of maintenance requests. Staff are described as friendly, welcoming, and attentive to resident needs. Two negative reviews cite billing disputes and unresolved maintenance issues (heating and cooling), suggesting inconsistency in follow-through on management promises and service completion.

Residents consistently praise the property's location in Sherman Oaks, highlighting walkable access to grocery stores, restaurants, shopping, and entertainment venues. The neighborhood offers convenient freeway access for commuters and is described as safe and well-connected to other parts of the city. Most reviews emphasize the location as a primary reason for choosing and remaining at the property.

Maintenance staff consistently receive praise for prompt response times, professional service, and willingness to address repairs quickly, even during holidays and emergencies. The team is noted for going above and beyond, including handling urgent lockouts and water damage mitigation. However, one resident reported that while maintenance showed up consistently for a prolonged hot water and AC issue, the underlying problems were never fully resolved, suggesting occasional follow-through gaps on complex repairs.

Most residents praise responsive maintenance, friendly staff, and convenient amenities including package lockers, parking, and fitness facilities. However, some reviews from earlier periods report significant cleanliness issues in common areas—including hallways, elevators, pool deck, and parking garage—along with concerns about pet waste and trash management. Recent reviews indicate improved upkeep and maintenance responsiveness, though some residents note additional monthly fees beyond base rent.

Residents report the building is generally well-maintained with clean common areas and responsive maintenance staff. However, some reviews from 2020 document significant cleanliness concerns in shared spaces including hallways, elevators, and amenity areas, along with noise issues from street traffic and thin window insulation. More recent reviews indicate improved building conditions and consistent maintenance responsiveness.