Nineteen01

Nineteen01 offers modern, spacious apartments with attractive amenities including a rooftop pool and fitness center, and leasing staff consistently receive praise for professionalism and helpfulness. However, residents report significant ongoing issues with property maintenance, cleanliness of common areas, security concerns, and slow responsiveness from management—particularly regarding security deposit refunds, parking assignments, and repair requests. The property has experienced management transitions that have affected service consistency, with some residents noting improvements under current management while others cite persistent problems with amenities, building access, and communication.

Management responsiveness and communication are inconsistent, with positive experiences during leasing and tours contrasting sharply with difficulties post-move-in and after move-out. While leasing staff receive frequent praise for professionalism and helpfulness, residents report significant challenges reaching management for ongoing issues, delayed security deposit returns, and unresolved maintenance requests. Recent management transitions have created mixed results, with some residents noting improvements while others cite persistent problems with cleanliness, amenity maintenance, and enforcement of lease terms.

Residents appreciate the property's attractive units and amenities, including the rooftop pool, fitness center, and secure mailroom. However, significant maintenance and upkeep issues persist: gym equipment remains broken for extended periods, the pool area screen is damaged, the jacuzzi frequently malfunctions, and common areas including hallways, stairwells, and trash rooms are often dirty. Parking challenges include long waitlists for secondary spaces, frequent garage door failures, and non-functional EV chargers, while package delivery access and guest parking fees ($4/day) create additional friction.

Building cleanliness and maintenance are significant concerns, with residents reporting persistent issues including dirty hallways, elevators, stairwells, and common areas with accumulated trash and pet waste. Elevator breakdowns are frequent, and maintenance requests often take weeks or months to address. While some residents report positive experiences with amenities and location, the majority of feedback highlights inadequate cleaning schedules, delayed repairs, and general upkeep deficiencies that detract from the living experience.

The property benefits from a prime location near downtown Santa Ana and Old Town Tustin with walkable access to nearby stores and amenities. Residents appreciate the convenient location and on-site coffee shop. Parking logistics present a mixed experience: guest parking is available at $4 per day, and staff assist with parking assignments, though third-party parking structure management creates liability and service concerns for some residents.

Maintenance response times are significantly delayed, with residents reporting waits of weeks to months for repairs including water damage, window replacement, and appliance issues. Common area maintenance is inconsistent, with accumulated debris, dust, and grime in hallways and elevators noted across multiple reports. While individual maintenance staff have been praised for responsiveness, systemic issues with work order follow-through and communication from management persist.