13th & Market

13th & Market offers a well-maintained downtown location with modern amenities and responsive staff, but residents report significant challenges with maintenance delays, deposit deductions, communication gaps, and pest issues. While many praise individual staff members and the property's condition, recurring complaints about move-out charges, elevator problems, and inconsistent service quality create a mixed experience that varies considerably by interaction and timing.

Management responsiveness is inconsistent, with positive experiences centered on specific staff members who are described as helpful and professional, while negative experiences frequently cite unresponsiveness, communication failures, and billing disputes. Move-out charges are a recurring complaint, with residents reporting unexplained or disputed fees and difficulty obtaining clarification from billing. Leasing office accessibility issues, including locked doors, missed appointments, and difficulty reaching staff by phone, appear across multiple reviews.

The property offers strong walkability to downtown attractions, restaurants, and transit, with convenient access to Petco Park, Gaslamp Quarter, and nearby grocery stores. However, location experiences are mixed: some residents appreciate the urban convenience, while others report concerns about street-level activity, noise from traffic and nearby venues, and neighborhood safety perceptions. Elevator reliability issues and parking logistics are recurring operational concerns that affect daily convenience.

Amenities at this property include a gym, pool, rooftop grills, and shared lounges, which residents generally appreciate when maintained. However, maintenance responsiveness is inconsistent—some residents report quick service resolution while others experienced extended delays (including a 50-day washer outage). Elevator reliability is a recurring concern, with frequent outages affecting building access. Package management and laundry facilities present operational challenges, with package lockers frequently full and limited alternative laundry options.

Residents report significant concerns with building infrastructure and maintenance responsiveness. Elevator reliability is a recurring issue, with complaints about frequent outages and slow performance across the property. Cleanliness and upkeep vary, with some noting well-maintained common areas while others report issues with pet-related odors in entryways, hallway cleanliness, and pest concerns. Noise levels are problematic for street-facing units due to external traffic and activity.

Maintenance experiences at this property are mixed. Some residents report responsive repair service with quick turnaround times (1-2 days), while others experienced significant delays, including a 50-day wait for appliance repair and instances of incorrect parts being ordered. Common issues include elevator malfunctions, water system maintenance, and appliance repairs, with communication and follow-through varying considerably.