The Hawthorne Apartments

The Hawthorne offers spacious, modern apartments with responsive maintenance and generally friendly leasing staff, though resident experiences vary significantly. Parking availability and enforcement remain the most consistent complaint, with limited guest spaces and high fees for reserved spots. Security concerns including unauthorized access, package theft, and vehicle break-ins are frequently reported, alongside issues with trash area maintenance and occasional pest problems. Management transitions have created inconsistency in service quality and communication.

Management responsiveness and professionalism vary significantly at this property. Positive experiences center on leasing staff who facilitate smooth move-in processes and ongoing support, while negative feedback frequently cites communication breakdowns, dismissive handling of resident concerns, and inconsistent policy enforcement. Recent management transitions have coincided with declining service quality and resident satisfaction. Security and safety concerns, including package theft and unauthorized access, remain largely unaddressed despite repeated complaints.

Amenities at this property include a pool, hot tub, gym, clubhouse, BBQ grills, fire pits, and a dog park, though maintenance and upkeep are inconsistent. Parking remains a significant concern, with limited availability for residents and guests, and some spaces occasionally unavailable due to policy changes. Common-area cleanliness issues—particularly trash areas and walkways—are frequently reported, with trash overflow and odor problems noted. Pool maintenance, BBQ grill functionality, and landscaping upkeep have declined according to multiple residents.

Residents report mixed experiences with building quality. Positive reviews highlight spacious layouts, modern finishes, and good lighting in common areas, while negative reviews consistently cite noise issues from trains and thin walls/floors that transmit neighbor and stair noise. Pest control problems, particularly ant infestations, appear across multiple reviews. Maintenance responsiveness varies, with some residents experiencing delays in pest control and scheduled maintenance.

The property offers convenient access to nearby stores, restaurants, and schools, with some residents appreciating the location despite proximity to train tracks. Parking is a significant concern, with limited guest parking availability and tight garage spaces creating accessibility challenges. Train noise and vibration affect some units more than others, and common area maintenance issues including walkway cleanliness and trash management have been reported.

Maintenance staff consistently receive praise for professionalism, punctuality, and quality workmanship. Residents report that repair requests are processed quickly and completed the same day or shortly after submission. The maintenance team is noted for being courteous, detail-oriented, and respectful of resident spaces during service visits.