Lasselle Place

Lasselle Place receives highly polarized reviews reflecting two distinct resident experiences. Positive reviews consistently praise the leasing and maintenance staff for professionalism, responsiveness, and friendliness, with maintenance requests typically completed quickly. However, negative reviews highlight persistent issues including pest control failures despite paid services, parking fee increases mid-lease, poor property maintenance (overflowing trash, water damage), unresponsive management communication, and concerns about security and noise. The gap between tour experience and actual residency suggests service quality declines significantly after lease signing.

Management responsiveness and communication are inconsistent, with positive experiences during leasing contrasting sharply with delayed maintenance responses and unaddressed pest control issues after move-in. Leasing and maintenance staff receive frequent praise for professionalism and helpfulness, though office availability and follow-up communication gaps frustrate some residents. Recurring concerns include unresolved maintenance requests, pest control ineffectiveness despite monthly charges, parking policy changes with limited notice, and accumulating fees that residents feel don't reflect service quality.

Maintenance response times are generally quick, with most residents reporting same-day or next-day service for repairs including appliances, plumbing, HVAC, and fixtures. The maintenance team is frequently praised for professionalism, efficiency, and courteous service. However, a minority of residents report unresolved issues, including prolonged HVAC outages lasting months and incomplete work orders, suggesting inconsistent follow-through on complex repairs.

The property offers amenities including a gym, pool, and clubhouse, with some residents noting the complex appears well-maintained on initial tours. However, multiple residents report significant maintenance issues with amenities—including broken gym equipment left unrepaired for extended periods and heavily chlorinated pool water. Parking has become a major concern, with residents reporting unclear communication about parking policies, unexpected charges ($20–$100 per vehicle), non-functional gates, and inadequate guest parking. Common-area upkeep issues include overflowing trash and general neglect of shared spaces.

Residents report significant concerns with building maintenance and pest control despite paying for these services. Common issues include unresolved pest infestations, neglected amenities, poor noise insulation between units, and visible wear in finishes such as mold, paint damage, and unpainted ceiling fixtures. Communication gaps regarding policies and maintenance timelines contribute to resident frustration with the overall property upkeep.

Both reviews highlight positive impressions of the property and leasing experience. Residents noted the apartments themselves are well-maintained and attractive. Location considerations were mentioned, with one reviewer noting the commute distance relative to their employer would be a tradeoff, though they remained interested in the property despite this factor.