Hathaway Apartments

Hathaway Apartments receives predominantly positive ratings (81%), with residents consistently praising the leasing and maintenance staff for responsiveness, professionalism, and helpfulness. However, a significant minority (17%) report serious concerns about security, including break-ins, car thefts, and package theft, along with maintenance issues such as pest problems, laundry room conditions, and enforcement of community policies. The property offers good amenities and parking, but residents express frustration that management has not adequately addressed safety and upkeep concerns despite repeated complaints.

Management and leasing staff receive consistent praise for responsiveness, professionalism, and helpfulness, with many residents highlighting positive interactions during move-in and ongoing support. However, significant concerns about security, policy enforcement, and communication consistency emerge across multiple reviews, with residents reporting unaddressed break-ins, vehicle thefts, and inconsistent rule enforcement. While maintenance teams are frequently commended for quick turnaround and professionalism, management's handling of safety concerns and resident complaints appears dismissive or unresponsive to some residents.

Maintenance staff consistently receives high praise for responsiveness, professionalism, and quick turnaround on work orders, with residents frequently highlighting specific team members' reliability and courteous service. Most maintenance requests are resolved promptly, including emergency repairs outside standard hours. However, a minority of residents report delays on certain outstanding work orders and ongoing issues like plumbing leaks that required multiple visits before resolution. Overall, the maintenance team is identified as a key strength of the property.

Residents report significant concerns about security, maintenance of common areas, and enforcement of community rules. While maintenance and leasing staff receive consistent praise for responsiveness and professionalism, amenities including pools, laundry facilities, and shared spaces are frequently described as poorly maintained or inadequately monitored. Security presence and rule enforcement remain the most frequently cited issues, with reports of break-ins, package theft, unauthorized access, and unenforced pet and parking policies.

The property benefits from a convenient location with quick freeway access and nearby transit options, including a shuttle to CSULB and food services in the area. Residents appreciate the walkable neighborhood with nearby shopping and dining options. However, concerns about security and property maintenance—including gate issues, laundry room conditions, and pest control—offset location advantages for some residents.

Maintenance staff are consistently praised for responsiveness and quality work. However, the property faces significant challenges with pest management, cleanliness of common areas, and upkeep of building infrastructure including plumbing leaks and worn finishes. Noise and enforcement issues, particularly regarding dog policies and smoke-free regulations, are recurring concerns among residents.