Pacific Terrace

Pacific Terrace Apartments receives mixed reviews with significant concerns about maintenance responsiveness, pest control, and deposit return delays, though some residents report positive experiences with staff and affordable pricing. Recurring issues include cockroach and bed bug infestations, HVAC and water heating failures, mold, and slow repair turnaround. Communication and scheduling reliability are problematic, with multiple reports of missed leasing appointments and unresponsive management. Deposit refunds frequently exceed California's 21-day legal requirement, sometimes taking months.

Management responsiveness is inconsistent, with some residents reporting quick issue resolution and courteous staff, while others experienced significant delays in communication, deposit returns, and maintenance requests. Common concerns include slow response times to phone calls and emails, particularly for leasing inquiries and maintenance emergencies outside business hours. Deposit refunds have taken substantially longer than required timeframes in multiple cases. Staff demeanor varies by individual, with some praised as attentive and friendly, while others were perceived as dismissive of maintenance concerns.

Maintenance response times are inconsistent across residents' experiences. Some residents report quick repairs for appliances and HVAC issues, while others describe months-long delays on work orders and unresolved plumbing and pest issues. Common concerns include AC units that fail to cool adequately, water heating problems, and mold in bathrooms. Management communication is generally described as courteous, though emergency after-hours maintenance access appears limited.

Residents report significant building quality concerns, particularly persistent pest infestations (cockroaches and bed bugs) that management has not adequately addressed. Additional issues include mold growth, aging appliances, water system problems, and noise disturbances from neighboring units. While one resident noted affordable pricing and responsive management, the majority of feedback indicates deferred maintenance, unresolved repair requests, and deteriorating unit conditions.

The property offers affordable housing with ample parking and included water, plus responsive management. However, the location presents significant safety concerns including neighborhood crime activity, and the unit condition issues such as unaddressed mold and outdated appliances detract from the living experience.

The property offers affordable housing with recently updated carpeting, included water, and ample parking. Management is responsive and courteous. However, maintenance responsiveness is a concern, with repair requests reportedly going unaddressed for extended periods, and appliances are noted as outdated and in need of replacement.