Emory Old Town

Residents report significant issues with common area maintenance, including persistent trash buildup in hallways, overflowing bins, and inconsistent valet trash service despite paid fees. Security concerns are widespread, with parking garage gates frequently non-functional, package theft, and mail delivery disruptions. Maintenance response times are slow, often taking weeks for repairs, and amenities like pools, gyms, and hot tubs experience frequent closures and malfunctions. While some residents praise friendly staff and well-maintained amenities, the majority report cleanliness problems, noise disturbances from 24-hour pool operations and frequent fire alarms, and poor communication from management.

Management responsiveness and communication are inconsistent, with residents reporting significant delays in maintenance requests, unresponsive phone and email contact, and policy enforcement that sometimes lacks flexibility. While some residents praise staff professionalism and quick issue resolution, others describe repeated communication failures, unclear explanations for charges, and difficulty accessing management. Common concerns include maintenance backlogs, billing disputes, and move-out fee disputes.

Maintenance response times are significantly delayed, with work orders frequently taking 5-7 days or longer to be addressed, and some requests going unresolved for weeks or months. Common issues include HVAC failures, plumbing problems, appliance malfunctions, and water damage that persist due to slow repairs or incomplete fixes. Communication between residents, front office, and maintenance staff is inconsistent, with some residents reporting positive experiences with responsive service while others describe unresponsive staff and unaddressed requests. A subset of residents report excellent maintenance performance with quick turnaround times.

The property's location in Old Town Scottsdale is consistently praised as excellent, offering walkability to dining, entertainment, and nightlife. However, this location advantage is frequently cited as the only positive aspect, with residents noting that the premium location does not offset significant operational challenges including delayed maintenance response times, cleanliness issues in common areas, and gate/security system malfunctions.

Residents report persistent building maintenance and cleanliness issues, including frequent false fire alarms, thin walls with significant noise transmission, and inadequate upkeep of common areas. Appliances frequently require replacement or repair, and hallways, trash areas, and outdoor spaces are regularly described as dirty and poorly maintained. Gate access systems malfunction frequently, and pest control appears ineffective despite resident fees.