Longfellow Garden Apartment Homes

Resident experiences at this property are predominantly negative, with 12 of 13 reviews citing significant concerns. The most consistent issues involve management responsiveness—staff are frequently unreachable by phone, slow to address maintenance requests (often taking weeks to months), and communication breakdowns are common. Move-in conditions have been problematic, with units reported as unclean and incomplete amenities not provided as promised. One positive review noted responsive management and good location, but this represents a clear outlier in the overall feedback pattern.

Management responsiveness is a significant concern, with residents reporting consistent difficulty reaching staff by phone, unreturned voicemails, and missed appointments for showings and move-ins. Communication breakdowns between staff members result in scheduling mix-ups, incorrect apartment showings, and residents being unaware of lease terms. Billing disputes and move-out charges are handled poorly, with management allegedly losing documentation and sending accounts to collections without resolution attempts. Staff interactions are frequently described as unhelpful and dismissive of tenant concerns.

The property offers a convenient location near schools and amenities in a good neighborhood. Parking is limited to one spot per apartment, which may be restrictive for multi-car households. Management responsiveness varies, with some residents reporting quick resolution of requests while others experienced delays in addressing maintenance issues.

Residents report significant delays in maintenance response times, with repair requests taking weeks to months to address. Multiple issues including plumbing leaks, water quality problems, and general property conditions were not promptly resolved. Move-in conditions and follow-through on promised maintenance work were also cited as concerns.

Residents report significant building maintenance and cleanliness issues, including units not prepared before move-in, water quality problems, structural concerns like leaks and cracked piping, and delayed or incomplete repairs. Communication and responsiveness from management are consistently cited as problematic, with calls going unanswered and resolution timelines extending weeks to months.

Parking is limited to one spot per unit, which may be restrictive for households with multiple vehicles. Maintenance response times have been slow, with some repairs taking several months to complete. Laundry facilities are available in the basement, and rent includes heat.