Cambridge Manor

Cambridge Manor receives mixed reviews reflecting two distinct resident experiences. Positive reviews highlight clean units, responsive maintenance staff, and welcoming leasing agents, particularly praising timely service requests and professional communication. However, negative reviews consistently report difficulty reaching management by phone or email, unresolved maintenance issues (especially laundry machines and heating), high utility charges and fees, limited amenities and parking, and slow response to service requests. Communication barriers and fee structures appear to be the most frequent pain points across dissatisfied residents.

Management responsiveness is inconsistent, with residents reporting significant difficulty reaching staff by phone or email and delayed responses to maintenance requests. While some residents praise staff professionalism and timely maintenance service, others cite unresolved issues with heating, laundry equipment, and building systems. Billing practices—particularly shared utility charges and additional fees—are a recurring concern, with residents reporting substantial monthly increases.

Maintenance response times and follow-through are inconsistent across residents. Three residents report timely, professional service and reliable issue resolution, while two residents experienced significant delays, unresponsive staff, and unresolved work orders—particularly affecting shared appliances like washers and dryers. Communication accessibility by phone and email appears to be a recurring challenge for some residents.

Residents report significant issues with shared amenities and building maintenance. Laundry machines are frequently non-functional, parking is unavailable or severely limited, and the gym consists of basic free weights in a basement space. Common area utility charges have increased substantially under a new billing system, with residents reporting monthly increases of $100+, and communication with management regarding maintenance requests and service issues is consistently difficult.

The property offers walkable access to nearby retail and grocery options, which residents appreciate. However, parking availability is a significant concern, with limited on-site parking requiring residents to compete for spots, particularly during evening hours. The location provides reasonable convenience for some residents, though the combination of limited parking and pricing may not suit all commute patterns.

Residents report persistent challenges with building maintenance responsiveness and physical condition issues. Communication barriers with management and maintenance staff are a recurring concern, with reports of unaddressed maintenance requests and difficulty reaching staff by phone or email. Noise transmission between units and malfunctioning shared systems, including washers/dryers and intercom access, are noted as ongoing problems.