Statesider

The Statesider offers a highly valued student living experience, with 91% of residents rating it positively. Standout features include complimentary weekday breakfast with quality food variety, a prime State Street location near campus and amenities, spacious rooms with private bathrooms, and an on-site gym. Staff are consistently praised as friendly and responsive, though a small number of older reviews cite maintenance and communication concerns that appear to have improved under current management.

Management staff are consistently praised for responsiveness, professionalism, and helpfulness in addressing resident concerns. The team is noted for timely communication and accommodating service, with residents appreciating on-site availability and support through work order systems. However, some residents have reported delayed maintenance responses and unresolved facility issues, indicating inconsistency in follow-through on maintenance requests.

The property benefits from an excellent downtown Madison location with convenient proximity to UW Madison campus, lakes, restaurants, and shops within walking distance. Most residents praise the accessible location as a major advantage. However, location convenience does not offset maintenance and service concerns noted in some reviews.

Residents report significant building maintenance and condition issues, including mold growth, water damage, deteriorating finishes, and non-responsive management. Common concerns include mold in air vents and window panes, structural damage, and delayed repairs. A small number of recent reviews note easier aspects like convenient location and accessible layouts, though building quality concerns remain the dominant theme.

Maintenance responsiveness and property conditions are inconsistent. While recent efforts have improved work order turnaround and the Dwell app enables faster issue reporting, multiple residents report long-standing unaddressed repairs including water damage, mold, structural damage, and safety concerns like non-functional fire alarms and broken windows. Communication barriers with management above on-site staff have hindered resolution of serious maintenance issues.

Residents appreciate the on-site gym as a convenient amenity, particularly during winter months. Location is noted as a positive feature. However, concerns have been raised about common-area maintenance, including hallway and elevator conditions, and communication with staff regarding shared space upkeep.