ReNew High Ridge

Resident experiences are mixed, with strong praise for individual staff members contrasting sharply with widespread complaints about maintenance delays, property condition issues, and management responsiveness. Positive feedback centers on specific leasing and maintenance personnel who provide attentive service, while negative reviews consistently cite slow repairs, unresolved maintenance requests, mold and water damage, and communication gaps. Recent management changes have brought some improvements to the property appearance, though underlying maintenance and service delivery challenges persist.

Management responsiveness and communication are inconsistent, with residents reporting delayed responses to maintenance requests, staff turnover, and difficulty reaching the office. Maintenance quality varies significantly—some staff members are praised for professionalism and quick service, while others receive complaints about incomplete repairs and lack of follow-through. Office staff performance is mixed, with some leasing and administrative personnel receiving specific praise for helpfulness, though residents note frequent staff changes create continuity issues. Recent management changes have brought some improvements to property appearance, though residents emphasize the need for better internal communication and coordination between departments.

Maintenance response times are inconsistent, with many residents reporting extended delays ranging from weeks to months for repairs including appliances, HVAC, and plumbing. While some residents praise maintenance staff professionalism and responsiveness, recurring complaints center on incomplete or low-quality repairs, work orders being closed without resolution, and poor communication from management regarding repair status. A smaller group of recent residents report positive experiences with prompt, professional maintenance service.

Residents report significant building maintenance and condition issues, including water damage, mold, and poor repair quality that often worsens over time. Common complaints include inadequate heating in certain units, aging infrastructure, cleanliness concerns in common areas, and slow or incomplete maintenance response. Parking enforcement and noise from neighbors are also recurring concerns, though some residents note the property's convenient location and generally safe environment.

The property offers convenient access to nearby stores, parks, and transit corridors, which residents consistently value. However, location benefits are offset by parking limitations, including insufficient spaces and difficulty enforcing lot maintenance during winter weather. Safety concerns related to package theft and vehicle security have been noted by some residents, though others report feeling safe in the community.

Residents report significant concerns with amenities upkeep and shared space maintenance. Common issues include infrequent pool operation, laundry equipment problems with water pooling and mold, inconsistent parking enforcement leading to blocked dumpsters, and general litter in common areas. One recent review noted prompt issue resolution and satisfaction with amenities and location.