New Fountains

New Fountains receives overwhelmingly positive feedback, with 88% of reviews rating the property favorably. Residents consistently praise maintenance staff for responsive, professional service and office staff for helpful communication and customer care. However, a small but significant number of reviews report serious concerns including unresolved water heating issues, moisture and mold problems, pest infestations, slow appliance repairs, and administrative challenges with refunds and parking enforcement.

The leasing office staff consistently receives praise for responsive, professional, and helpful service during move-in and ongoing residency. Maintenance teams are frequently noted for prompt response times and thorough work. However, some residents report significant delays in addressing critical maintenance issues like heating and hot water, along with communication gaps and unresponsiveness during problem resolution.

Maintenance at this property demonstrates strong responsiveness and professionalism, with most residents reporting same-day or next-day service for work orders and repairs. Maintenance staff consistently receive praise for friendliness, communication, and thoroughness, often addressing additional issues beyond what was reported. However, a small number of residents experienced significant delays with critical repairs, particularly hot water issues that took weeks to resolve despite multiple requests.

Amenities and shared spaces receive mixed feedback. Positive reviews highlight friendly staff responsiveness and well-maintained facilities, while concerns center on gym equipment maintenance and pool operational scheduling. Maintenance response times vary significantly, with some work orders completed same-day and others reportedly delayed.

Reviews reflect mixed experiences with building quality. One resident reports a quiet building with responsive maintenance and positive leasing office support. However, another resident documents significant concerns including prolonged hot water outages affecting multiple units, inadequate maintenance response to service requests, and odor issues from an adjacent unit requiring professional remediation.

The property offers convenient access to amenities and services, with responsive maintenance support. Leasing and management staff provide attentive service to residents, including flexible package handling assistance.