The Stax 5001 Brooklyn Ave NE

Resident experiences at this property are predominantly negative, with 13 of 15 reviews rating it poorly. The most significant recurring issue is an elevator outage lasting approximately seven weeks with inadequate communication and no resident accommodations or compensation. Beyond this critical failure, residents report slow maintenance response times, high fees for utilities and laundry, poor temperature control, noise from nearby fire station and street activity, and concerns about management responsiveness and lease compliance practices.

Residents report significant challenges with management responsiveness and communication, particularly regarding extended service outages and maintenance issues. The primary concern is an elevator outage lasting nearly seven weeks with minimal proactive communication from management and limited resident accommodations. Additional complaints include difficulty reaching the office, slow response times to maintenance requests, and concerns about lease renewal and move-out fee practices.

The building's elevator has experienced a prolonged outage lasting several weeks, creating significant hardship for residents who continue paying full rent while navigating stairs for daily activities and moves. Residents report inadequate communication from management regarding repair timelines and lack of accommodations or support during the extended service disruption. Beyond the elevator issue, maintenance concerns including heating problems and other mechanical failures have been noted, though one positive review from 2020 indicated the building was previously well-maintained with responsive management.

Residents report significant concerns with amenities and shared spaces at this property. Key issues include frequent elevator outages, a trash room with maintenance problems, roof closure for extended construction with minimal notice, and laundry costs of $6 per load with annual increases. Common areas lack fitness and study facilities compared to competing properties at similar price points, and temperature control issues throughout units require residents to open windows.

The elevator was out of service for approximately seven weeks without a confirmed repair timeline, significantly impacting residents' daily access to their units. Communication from management was inadequate, with residents reporting unanswered contact attempts and information provided only after residents initiated follow-up. Residents continued paying full rent during the outage while managing the physical burden of climbing multiple flights of stairs with groceries, packages, and personal items, and those moving during this period faced additional costs and complexity.

The property benefits from a convenient location near multiple stores and a Saturday farmers market, making grocery shopping accessible. Residents should be aware that the area experiences nighttime noise due to proximity to The Ave and a nearby fire station, though this is characteristic of the neighborhood.