The Bernard

Residents report a divided experience: maintenance response is consistently praised as fast and reliable, and some find the property and location appealing. However, security concerns dominate feedback, with repeated reports of package theft, vehicle break-ins, and garage vulnerabilities. Additional concerns include thin walls, noise from neighbors and pets, parking garage access issues, and management communication gaps on security matters.

Management responsiveness is inconsistent, with residents reporting slow or no follow-up on security concerns, theft incidents, and maintenance requests. While one resident praised professional and accessible staff, the majority of reviews cite unresolved issues with package theft, vehicle break-ins, and lack of action on repeated complaints. Communication gaps and unclear responsibility boundaries between management and residents have created frustration.

Residents report significant concerns with building quality, particularly thin walls that transmit neighbor noise, unreliable elevators, and inadequate security in common areas. Parking garage security is a recurring issue, with reports of vehicle break-ins and theft from unsecured package storage areas. Maintenance staff receives positive feedback, though overall building upkeep and amenity maintenance are cited as inconsistent.

Maintenance response is notably fast, with repairs completed promptly upon request. The maintenance team is regarded as responsive and capable of handling multiple issues efficiently. However, maintenance feedback represents only a portion of resident concerns at this property.

The property's location and layout are appreciated by residents. However, mail theft during weekend deliveries is a recurring security concern that impacts package delivery reliability. The resident suggests enhanced security measures such as additional cameras or alternative delivery protocols to address this issue.

This property has documented issues with amenity maintenance and parking accessibility. Residents report the rooftop area was frequently dirty and poorly maintained, and the parking garage ($150/month) experiences consistent access difficulties due to nearby arena events and alley location. Elevator reliability and package communication have also been noted as concerns.