Smith Burns

Smith & Burns offers a well-located apartment community with strong maintenance responsiveness and generally positive staff interactions, though recent management changes have created mixed experiences. The property features modern construction, good amenities, and a walkable neighborhood, but residents report ongoing concerns about security (bike and vehicle theft), building maintenance issues, communication delays, and high rent relative to service quality. Experiences vary significantly depending on tenure and management period.

Management responsiveness and staff professionalism vary significantly at this property. Most residents report positive experiences with leasing and maintenance staff who respond quickly to requests and handle move-ins smoothly. However, a notable subset of recent reviews cite communication delays, unresponsive office staff, and concerns about security incidents and maintenance follow-up, with some residents reporting weeks-long email response times and limited action on reported issues.

The property offers an excellent central location in Wallingford with strong walkability to restaurants, shops, parks, and public transit via nearby bus lines. Most residents praise convenient access to Green Lake, downtown, and the U-District, though street-side units may experience occasional road noise from nearby thoroughfares. Parking is generally accessible, and the neighborhood provides easy access to grocery stores, pharmacies, and other amenities without requiring frequent driving.

Maintenance at this property receives consistently high marks for responsiveness and quick resolution of service requests, with most residents reporting issues resolved within hours to days. The maintenance team is noted for going above and beyond on repairs ranging from plumbing to appliances. One resident reported unresolved communication regarding security concerns and ongoing maintenance issues including appliance breakdowns and deferred repairs, though this represents a minority experience among the selected reviews.

Building quality experiences vary significantly by timeframe. Positive reviews highlight solid construction with good noise insulation, quality finishes, and responsive maintenance staff. However, recent reviews report declining upkeep, including dirty common areas, frequent appliance breakdowns, slow response times from management, and unresolved security concerns such as bike thefts and vehicle break-ins.

Residents report strong amenities including rooftop decks, patios, gym facilities, and a ground-floor lounge, with convenient location near transit and local services. Maintenance responsiveness and common-area cleanliness receive consistent praise, though some residents note gym equipment maintenance concerns. Security issues including bike theft, storage break-ins, and package handling inconsistencies are recurring concerns, with residents reporting delayed management communication and insufficient follow-up on incidents.