Jupiter

This property received one review covering a full lease year, highlighting significant service and maintenance challenges alongside some appreciated conveniences. Key concerns included extended hot water outages with inadequate solutions, package theft due to limited security measures, high rental costs relative to amenities, and disputes over security deposit returns. Positive aspects noted include neighborhood quality, responsive maintenance staff, free parking, and bike storage.

This property offers free parking with readily available spots and includes bike storage. However, residents report significant concerns with package security due to lack of delivery code access and no camera coverage, resulting in frequent theft. Laundry facilities are noted as expensive and poorly maintained. Management responsiveness to maintenance requests is mixed, with some staff providing quick email replies but overall service during major issues like extended hot water outages has been inadequate.

Management responsiveness was inconsistent, with staff noted as quick to reply to emails but ineffective in resolving significant service issues. A three-week hot water outage in late 2021 resulted in limited alternative accommodations and no proactive solutions. Package security concerns were noted due to lack of secure delivery protocols and building surveillance. Security deposit disputes extended beyond move-out, requiring resident follow-up to recover funds.

Maintenance response to a major plumbing issue in November 2021 was delayed, with the hot water outage lasting nearly three weeks and management offering limited solutions. Staff responded to maintenance requests and email communications relatively promptly. Water pressure issues and lack of hallway ventilation were noted as ongoing concerns.