Pure

Residents report a divided experience at Pure Redmond. Maintenance service is consistently praised for responsiveness and professionalism, while management communication, building maintenance, and property upkeep present recurring concerns. Key issues include unresolved infrastructure problems (fire alarm, call box, parking garage flooding), security gaps, and inconsistent staff presence. Location and amenities are valued, but operational challenges and fee practices have prompted departures.

Management responsiveness and communication are significant concerns, with residents reporting delayed responses to inquiries, inconsistent staff availability, and difficulty reaching named contacts. Move-out billing practices are frequently disputed, with residents reporting unexpected charges and unresponsive follow-up on deposit deductions. While maintenance staff receive consistent praise for professionalism and promptness, the broader management structure appears understaffed and inaccessible to residents.

Residents report significant building maintenance and operational issues, including persistent problems with fire alarms, call boxes, and parking garage flooding that remain unresolved for months. Common concerns include noise from nearby traffic and highway access, cleanliness issues in common areas and move-in units, and inconsistent elevator performance. While maintenance staff receive praise for responsiveness, management communication and building upkeep have declined, with residents noting reduced staff presence and responsiveness to repair requests.

The property offers excellent location convenience with proximity to 520 freeway access, downtown Redmond, Target, grocery stores, and restaurants within walking distance or a short drive. However, residents report significant traffic noise on the street-facing side of the building and challenging vehicle access due to heavy Union Hill Road traffic and limited turning options. Parking in the garage is available but comes at extra cost, with tight spaces and support poles that increase scratch risk.

Amenities at this property include a rooftop, gym, and new appliances, though maintenance and upkeep of shared spaces present recurring concerns. Parking is a significant issue—garage spaces are small, expensive, frequently flooded, and difficult to access due to traffic patterns and lack of turning lanes. Package security is inadequate, with deliveries left unmonitored in hallways, and common areas show signs of deferred maintenance including broken call boxes, non-functional equipment, and pest activity. Management responsiveness to maintenance requests and amenity issues varies, with some residents reporting prompt service while others describe extended periods without resolution.

Maintenance staff respond promptly to repair requests and handle work orders efficiently. However, systemic building issues—including long-standing failures of the fire alarm system, call box, and other common-area systems—remain unresolved for extended periods. The maintenance team is noted as responsive and professional, but appears understaffed relative to the scope of property maintenance needs.