Old Town Lofts Apartments

Old Town Lofts offers a prime downtown Redmond location with walkable access to parks, transit, restaurants, and shops, along with well-maintained facilities and responsive maintenance service. Staff responsiveness and professionalism are frequently praised, though experiences vary. Persistent concerns include noise transmission between units, security issues in parking areas, and move-out fee practices that residents find unclear or excessive.

Management and leasing staff are consistently responsive and helpful, with most residents praising quick service request resolution and friendly communication. However, a minority of residents report concerns about noise complaints not being addressed and billing practices including unexpected fees and deposit deductions. The property maintains good cleanliness and upkeep, though some residents note sound insulation issues between units.

The property offers excellent location convenience in downtown Redmond with walkable access to restaurants, grocery stores, parks, and transit options including the Redmond Transit Center. Residents consistently praise proximity to local amenities, nearby trails, and downtown parks, with several noting the area's recognition as a Great Street in America. The location provides easy commute access to major employers in the region and reduces reliance on personal vehicles for many residents.

The building is generally well-maintained and clean, with responsive maintenance staff and management. However, noise insulation between units is a significant concern, with residents reporting audible footsteps, door slamming, and neighbor activity. Elevator design and tight parking spaces are also noted as operational challenges.

Residents consistently praise the property's location in downtown Redmond with convenient access to shops, restaurants, and transit. The complex maintains clean, well-maintained common areas and amenities including a gym, pet wash station, and Amazon Hub package service. Management and leasing staff are noted as responsive and helpful. The property offers good value for the area, though downtown Redmond pricing is a consideration.

Maintenance at this property demonstrates strong responsiveness and follow-through on work orders. Residents report that maintenance requests are typically addressed within 24 hours or less, with plumbing, heating, and appliance issues resolved promptly. Staff approach maintenance requests with professionalism and attentiveness to resident concerns.