Avalon Redmond Campus

Avalon Redmond Campus offers new, well-maintained apartments in a convenient location with strong leasing and maintenance support from dedicated staff members. However, residents report significant ongoing issues with building infrastructure—including elevator malfunctions, inadequate soundproofing, and network reliability—along with inconsistent management responsiveness to maintenance requests and security concerns. Communication gaps between the leasing office and residents remain a recurring frustration, particularly regarding billing, packages, and facility problems.

Management responsiveness is inconsistent across the property. While many residents praise leasing and maintenance staff for prompt, helpful service during move-in and with repair requests, others report difficulty reaching management, delayed responses to emails and calls, and unresolved maintenance issues like parking lot repainting and elevator problems. Communication gaps between on-site and central offices, as well as unclear escalation procedures for billing and service issues, create frustration for some residents.

Maintenance response times are consistently fast, with most residents reporting quick resolution of work orders. The maintenance team is noted for professionalism, organization, and willingness to work around resident schedules. Two residents reported concerns about elevator safety incidents and follow-up procedures, as well as cleanliness standards during repair visits.

The building is newly constructed with spacious layouts and clean common areas, but residents report significant structural and maintenance concerns. Elevator malfunctions, including reported drops, are the most frequently cited issue across reviews. Sound insulation is inadequate, with residents reporting noise from neighbors and common areas. Maintenance responsiveness and communication have been inconsistent, with some residents experiencing long delays on repairs and facility improvements.

The property offers convenient transit access, particularly for commuters to Redmond/Bellevue and proximity to light rail, with spacious layouts and well-maintained grounds. Parking availability is generally adequate though can require patience during peak times. Common areas and amenities are available but usage patterns vary; some residents report noise and occupancy challenges in shared spaces.

Amenities and shared spaces are well-maintained and conveniently located, with responsive maintenance support. However, access and usability of shared facilities are inconsistent—lounges experience heavy occupancy by regular groups, limiting availability for other residents, and some amenities have restricted access policies. Parking availability for visitors is limited, and package security in common areas remains a concern.