Andorra

Andorra offers spacious apartments in a convenient location near Lake Ballinger and major highways, with generally responsive maintenance staff. However, residents report significant concerns about property condition—including persistent mold, thin walls, outdated appliances, and aging infrastructure—that many feel do not justify current market-rate pricing. Common frustrations include frequent laundry room malfunctions, high utility costs, parking fee increases, and inconsistent quality of maintenance work, though leasing and maintenance teams receive praise for friendliness and responsiveness.

Management and office staff receive mixed feedback. Positive reviews highlight responsive, professional, and friendly leasing and office staff who facilitate smooth move-in processes. However, negative reviews cite inconsistent communication, unresponsiveness to maintenance requests, condescending interactions, and perceived lack of enforcement of community policies. Staff professionalism and responsiveness appear to vary significantly by individual and over time.

This older complex (built 1969) offers spacious units and a convenient location near I-5 and Lake Ballinger, but residents consistently report significant building quality concerns. Persistent issues include thin walls allowing sound to travel between units, widespread mold and moisture problems requiring frequent cleaning, aging appliances and finishes that deteriorate quickly, and inconsistent maintenance quality. Common area cleanliness and upkeep are frequently cited as inadequate, with hallway carpets rarely professionally cleaned and various amenities in disrepair.

Amenities at this property receive mixed reviews. The pool and spa are available but inconsistently maintained and operated, with the pool often appearing dirty and the spa frequently closed for extended periods. The fitness center has long-standing equipment issues, with most cardio machines non-functional and free weights missing. Shared laundry facilities are a significant pain point—machines frequently break down, are expensive to operate ($2.75–$3.00 per cycle), and are often crowded or inaccessible. Common areas including hallways show signs of age and poor upkeep, with persistent odors and infrequent professional cleaning.

The property's location near transit, shopping, and recreational areas is consistently praised as a major strength, with convenient access to the Mountlake Terrace transit center, nearby stores, and Lake Ballinger. Parking is generally abundant and free, though some reviews note enforcement and visitor spot limitations. However, location convenience is offset by concerns about noise from external sources, thin walls between units, and the distance to centralized garbage facilities.

Maintenance response times are generally prompt, with several residents reporting quick repairs and professional service from maintenance staff. However, quality control issues persist, with some repairs requiring rework and recurring problems in the same areas. Common concerns include incomplete follow-through on maintenance requests, aging appliances and building systems, and inconsistent standards across the property.