The Hawthorne Apartments

Hawthorne Apartments offers a prime location near Mill Creek Town Center with spacious units and responsive maintenance, but residents report significant concerns about aging infrastructure, high fees, inconsistent office communication, and aggressive move-out charges. While maintenance staff receive consistent praise, office responsiveness varies, and many residents cite overpriced rent relative to unit condition and amenities.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness, with many residents praising quick maintenance response times and friendly communication. However, a significant subset of residents report difficulty reaching the office by phone, delayed email responses, and inconsistent service quality. Move-out billing practices and fee structures are frequently disputed, with some residents citing unexpected charges and difficulty obtaining refunds or clarification.

Maintenance requests are typically handled promptly and professionally, with residents consistently praising the responsiveness and quality of repair work. The maintenance team addresses a wide range of issues including plumbing, appliances, and HVAC systems efficiently. However, some residents have reported concerns about move-out charges for repairs and initial unit conditions, and occasional delays in response times during peak periods.

The property's location in downtown Mill Creek Town Center is a major strength, with residents consistently praising walkable access to restaurants, shops, grocery stores, and the North Creek Trail. Most residents appreciate the convenient proximity to amenities without excessive noise or congestion. However, parking logistics and trash compactor placement are recurring inconveniences, with some residents noting the single compactor location is distant from many units. Concerns about neighborhood safety, including vehicle break-ins and transient activity, have been raised in recent reviews.

Amenities including the pool, gym, and fitness facilities are generally well-maintained and appreciated by residents. Parking fees ($60–$100/month) and trash disposal logistics are recurring pain points, with complaints about small spaces, lack of assigned spots, and inconvenient compactor locations. Maintenance response times are mixed—some residents report same-day service, while others cite delays; grounds and common areas receive praise for upkeep, though some interior shared spaces show inconsistent maintenance.

Residents report significant concerns about building maintenance, cleanliness, and upkeep. Common issues include appliance failures, low-quality finishes (thin walls, squeaking floors, cheap fixtures), and inadequate garbage management with debris scattered in parking areas. Move-out charges for normal wear and tear and pre-move-out repairs are frequently disputed. One long-term resident reported positive maintenance responsiveness, though this represents a minority experience among recent reviews.