Modera

Modera Lacey offers modern apartments with strong maintenance responsiveness and friendly leasing staff, but residents report significant concerns about parking availability, multiple hidden fees, deposit deductions at move-out, and inconsistent enforcement of pet waste cleanup. The property features quality amenities and well-maintained grounds, though some residents question whether service quality justifies the overall cost.

Management and office staff receive consistently positive feedback for friendliness, responsiveness, and professionalism during leasing and ongoing interactions. However, significant concerns emerge around communication accessibility (phone systems, response delays), maintenance request follow-through, and fee transparency. Negative reviews frequently cite difficulty reaching staff by phone, unresolved maintenance issues marked complete without completion, and undisclosed or excessive fees for services like trash valet, WiFi, and security that residents report as unreliable.

Maintenance response is consistently fast and professional, with work orders typically completed same-day or within a short timeframe. Residents frequently praise the maintenance team's efficiency, politeness, and problem-solving ability across appliance repairs, plumbing, HVAC, and general maintenance issues. A small number of reviews note underlying property construction or infrastructure concerns, though maintenance staff responsiveness was not cited as the issue in those cases.

Residents consistently praise the property's modern amenities, including a pool, gym, game room, dog park, and trails, along with responsive maintenance staff. However, significant concerns emerge around mandatory fees (trash valet, WiFi, community utilities, pet screening), parking availability and tight spaces, and inconsistent upkeep of shared facilities like the dog park and laundry equipment. Some amenities advertised remain inaccessible or non-functional, and trash collection service is frequently unreliable.

Residents report significant noise transmission between units, with sound from neighboring apartments clearly audible. The building exhibits construction and maintenance concerns, including flooding in common areas, premature failures of amenities and roofing, and items requiring frequent repairs despite the property's newer age.