Evergreen Heights

Residents consistently praise the maintenance team and office staff for responsiveness and professionalism, with many noting quick service and friendly interactions. However, persistent concerns include parking limitations, thin walls that transmit neighbor noise, communication delays from management in some cases, and move-out fee disputes. The property offers good amenities including a renovated gym and pool, though some residents report condition issues upon move-in and ongoing maintenance challenges.

Management responsiveness is inconsistent, with some residents reporting difficulty reaching the office by phone or in person, while others praise staff for being helpful and friendly. Move-out charges and fees are a frequent concern, with residents reporting unexpected or disputed charges. Maintenance response times vary, though many residents report positive experiences with maintenance staff professionalism and timeliness. Communication via email appears more reliable than phone contact for some residents.

Maintenance responsiveness and quality vary significantly at this property. Most recent reviews (22 of 25) report prompt work order response, professional service, and successful repairs of plumbing, appliances, and HVAC issues. However, three negative reviews document extended delays (weeks without hot water, month-long dishwasher outages), incomplete repairs requiring multiple visits, and communication gaps, particularly when using the maintenance request app rather than direct email contact.

The building exhibits significant noise insulation issues, with residents frequently reporting thin walls and audible neighbor activity. Move-in conditions are inconsistent, with multiple reports of non-functional appliances, incomplete finishes, and maintenance delays. Common areas and building exteriors show deferred upkeep, including cleanliness concerns in shared spaces. Maintenance responsiveness varies, though some residents report timely repairs while others describe prolonged unresolved issues.

Residents consistently praise the property's location, citing proximity to transit, nearby amenities, and a quiet neighborhood despite concerns about parking constraints. The location near Totem Lake transit station, Safeway, and I-405 access is frequently highlighted as a major advantage. However, limited parking—one assigned space per unit with occasional difficulty finding guest parking—is a recurring trade-off residents acknowledge. Overall, the location convenience outweighs parking limitations for most residents.

Residents appreciate the gym and pool amenities, which have been recently renovated and expanded, along with responsive maintenance staff. However, common concerns include parking management issues (assigned spot confusion, towing), inconsistent common-area upkeep (trash and debris in parking lots and stairwells), and delayed laundry appliance repairs. Shared spaces like stairs and building exteriors require more frequent cleaning and maintenance.