Spencer 68

Spencer 68 offers a convenient Kenmore location with walkable access to shops and parks, and residents consistently praise the maintenance team's responsiveness. However, the property has experienced significant management challenges since Greystar took over, with widespread complaints about unresponsive communication, inconsistent office staffing, high fees, and maintenance of common areas. The experience varies considerably depending on individual staff interactions and timing.

Management responsiveness and communication are inconsistent, with many residents reporting unresponsive leasing offices, delayed email responses, and staffing gaps that affect move-in tours and service requests. Billing practices have drawn complaints, including disputed move-out charges and utility overages, though some residents praise individual staff members for professionalism and helpfulness. Positive experiences highlight responsive maintenance teams and certain leasing professionals, while negative reviews cite organizational issues, staff turnover, and difficulty reaching the office by phone or email.

Amenities at this property include a gym, game room, basketball court, and community spaces that residents generally appreciate when well-maintained. However, significant concerns center on trash and package management issues, with recurring reports of hallway odors, inconsistent trash pickup despite mandatory fees, and a package system that frequently loses or delays deliveries. Common-area upkeep has declined, with broken amenities, mold in laundry facilities, and security door malfunctions reported. Parking remains limited with high fees for assigned spots, though street parking is available nearby.

The property benefits from a highly walkable location near downtown Kenmore with convenient access to grocery stores, restaurants, and transit options like the Burke Gilman Trail. Parking remains a consistent challenge, with limited assigned spots, high fees for garage parking ($125/month), and reliance on street parking. Positive reviews emphasize the neighborhood's safety and walkability, while negative reviews cite parking scarcity, guest parking limitations, and ongoing maintenance issues in common areas.

Maintenance response times are generally quick when work orders are submitted, with several residents praising the maintenance team's professionalism and follow-up. However, recurring issues include delayed responses to critical repairs like water leaks and appliance failures, inconsistent communication from management about scheduled maintenance visits, and gaps in property upkeep such as HVAC temperature control problems and trash chute breakdowns.

The building shows mixed physical condition with notable concerns about maintenance responsiveness and cleanliness. While some residents report quiet, well-constructed units with functional elevators, others describe persistent issues including hallway carpet stains, mold in common areas and appliances, inconsistent trash service, and malfunctioning access doors. Temperature control problems—excessive heat in summer and inadequate cooling—and thin wall construction affecting noise isolation are recurring complaints. Recent management changes appear to have coincided with a decline in building upkeep and maintenance responsiveness.