The Lakes Apartments

The Lakes Apartments offers a well-maintained community with a scenic location and responsive maintenance service, though residents report concerns about management communication, forced internet service policies, aging building infrastructure, and move-out fees. The maintenance team consistently receives praise for prompt and professional service, while management experiences are mixed, with some residents noting unresponsive communication and unexpected charges.

Management responsiveness and communication are inconsistent, with strong maintenance performance contrasting against billing issues, policy enforcement concerns, and delayed administrative responses. Office staff receive praise for friendliness and helpfulness, though some residents report difficulty reaching management and frustration with forced service policies like managed WiFi. Maintenance requests are typically resolved quickly and professionally.

Maintenance service at this property is highly responsive and professional, with service requests typically addressed within hours to a day or two. The maintenance team demonstrates strong technical competence across appliance repairs, plumbing, electrical work, and general repairs, consistently resolving issues completely rather than applying temporary fixes. Residents report prompt emergency response and courteous, professional conduct from maintenance staff.

The property offers well-maintained shared amenities including a gym, swimming pool, business center, and movie room in a scenic, peaceful setting. Maintenance response is consistently prompt and effective, with service requests typically resolved within one day. Management and leasing staff are generally professional and accommodating. Some residents note the buildings are older and amenities have experienced extended renovation periods with unclear reopening timelines.

The Lakes Apartments offers a highly convenient location near Microsoft, transit access via B-Line buses and Microsoft shuttles, and ample covered parking. Residents consistently praise the responsive maintenance team and helpful leasing office staff. Most reviews highlight spacious floor plans and scenic grounds, though some note sound insulation between units is limited and move-out charges can be substantial.

Residents report significant noise insulation issues, particularly between floors and units, with complaints of hearing neighbors' footsteps and movement despite white noise machines. Building envelope problems including air leaks from windows and patio doors contribute to temperature control difficulties and higher utility costs. Maintenance and management responses to these structural concerns have been limited, with staff indicating that conditions are inherent to the older building's construction.