TEN20

Ten20 offers a premium downtown Bellevue location with modern, spacious apartments and solid building construction, but recent resident experiences reveal significant operational challenges. Persistent elevator outages, HVAC system inadequacy during extreme weather, delayed maintenance response, and billing disputes—including allegations of illegal late fees exceeding state caps—have created widespread dissatisfaction. While some residents praise individual staff members and the property's aesthetic appeal, the frequency of service failures, fee disputes, and communication delays substantially undermine the value proposition for the premium rent charged.

Management responsiveness and staff professionalism are highly valued by satisfied residents, with particular praise for on-site staff and maintenance response times. However, recent reviews raise concerns about billing practices, delayed communication, maintenance responsiveness for certain issues, and building system reliability including elevator outages and HVAC capacity limitations. Billing disputes and fee transparency appear as recurring friction points, while positive experiences often correlate with individual staff interactions.

Ten20 offers an excellent downtown Bellevue location within walking distance of restaurants, parks, shopping, and nearby green spaces like the library park, making it convenient for residents without a car. The building features modern finishes, soundproof concrete construction, secure parking, and responsive staff. However, residents report concerns about premium pricing, occasional maintenance delays (elevator outages, HVAC issues), package management inconsistencies, and unexpected fees or rent increases that some feel are not justified by service quality.

The building features high-quality finishes, excellent sound insulation from concrete construction, and responsive maintenance for most requests. However, recent reviews highlight significant concerns with elevator reliability (extended outages and maintenance delays), cleanliness issues in common areas, and aging appliances in some units. Building systems including HVAC capacity have struggled during peak demand periods.

Residents report well-maintained shared spaces and amenities including a gym, lounge, and lobby areas, with convenient location and modern finishes. However, package delivery and management present significant concerns: packages are routed to public parking areas rather than secure indoor locations, and residents report fees for package services and frequent packages left unsecured or going missing. Building infrastructure issues including elevator outages and HVAC capacity limitations during peak seasons have also been noted.

Maintenance responsiveness varies significantly across resident experiences. Positive reviews highlight fast service for repairs like water leaks and responsive maintenance teams, while recent negative reviews report delayed or unaddressed work orders, particularly regarding elevator outages lasting over a month. HVAC capacity limitations during peak heat periods and appliance age are noted concerns, though some residents report appliances function well. Communication gaps between management and residents regarding maintenance timelines and policies have been cited as frustrating.