Cedar Terrace

Cedar Terrace offers spacious apartments in a wooded location with convenient trail access, but residents report significant challenges with management responsiveness, maintenance delays, and amenity availability. While maintenance staff are frequently praised for their professionalism and quick response, communication from the leasing office is a persistent complaint, with many residents unable to reach management by phone or email. Key concerns include long repair timelines, move-in unit cleanliness issues, and amenities (pool, hot tub, sauna, clubhouse) that remain closed or unavailable despite being advertised.

Management responsiveness is highly inconsistent at this property. While some residents report positive experiences with maintenance staff and occasional helpful leasing interactions, the majority describe chronic communication failures: unanswered calls and emails, closed or unstaffed offices, delayed responses to lease renewals and billing issues, and difficulty reaching staff for emergencies. Billing disputes and fee charges are common complaints, often unresolved due to lack of follow-up from management.

Maintenance response quality is inconsistent, with some residents reporting quick, professional repairs while others experienced months-long delays on critical issues like plumbing and appliance failures. The maintenance team itself receives consistent praise for professionalism and friendliness, but staffing shortages and communication gaps between maintenance and management have created significant service delays. Common issues include slow response to work orders, incomplete repairs requiring multiple visits, and difficulty reaching management to approve or follow up on maintenance requests.

Building quality at this property is significantly compromised by thin walls and ceilings that transmit substantial noise between units, persistent moisture and mold issues particularly around windows and bathrooms, and slow maintenance response times despite generally courteous staff. The complex shows visible signs of age and wear, with outdated finishes, cheap materials, and deferred upkeep across common areas and individual units. Residents report recurring problems with appliances, windows, and structural elements that management attributes to budget constraints rather than proactive replacement.

The property offers a private, wooded location convenient to major highways, transit access via the nearby Park & Ride, and proximity to shopping and downtown Bellevue, making it appealing for commuters. However, parking is a persistent challenge—free spaces fill quickly in evenings, and assigned covered spots require a $30/month fee. Residents appreciate nearby trails and outdoor amenities, though some report highway noise depending on unit location. Access to nearby grocery stores requires a car trip of 10-30 minutes.

Residents report significant challenges with amenity availability and management responsiveness. The pool, hot tub, sauna, and clubhouse have been closed for extended periods (up to 2+ years in some cases), limiting access to advertised amenities despite market-rate pricing. Parking remains consistently difficult, with assigned covered spots available for an additional $30/month, and communication from management is frequently cited as poor or non-existent, affecting lease renewals, maintenance requests, and billing issues.