ReNew

Renew Springfield shows a divided resident experience with strong maintenance performance under current staff, but persistent challenges with pest control, communication delays, and unresolved repair issues. Recent management changes have brought visible property improvements and faster maintenance response times, though some residents report ongoing problems with AC/heating, plumbing, and pest infestations. Office communication remains inconsistent, and several residents cite unresolved maintenance requests and fee disputes as ongoing concerns.

Management responsiveness and communication are inconsistent across the property. Positive reviews highlight dedicated maintenance staff and improved service under current management, while negative reviews frequently cite unresponsive office staff, delayed maintenance ticket resolution, and poor communication regarding repairs and billing. Several residents report ongoing issues with maintenance requests marked complete without resolution, extended wait times for repairs, and difficulty reaching the leasing office.

Maintenance response times and follow-through are inconsistent, with some residents reporting months-long delays, incomplete repairs, and work orders marked complete without resolution. However, positive reviews consistently praise specific maintenance staff members for responsive, reliable, and thorough work. Common unresolved issues include HVAC failures, plumbing leaks, appliance malfunctions, and pest infestations. Communication gaps between office and residents compound maintenance challenges, with some reporting difficulty reaching management to report or track repair requests.

Residents report significant concerns with common-area maintenance, cleanliness, and safety. Positive feedback highlights recent property upgrades, amenities like the pool and playground, and helpful staff. However, recurring issues include trash overflow in designated areas, laundry room access and equipment problems, hallway cleanliness, pest management communication gaps, and water service disruptions. Management responsiveness to maintenance requests varies.

Residents report significant concerns about building cleanliness, pest infestations, and maintenance responsiveness. Common issues include rodents, insects, water damage, and broken appliances that persist despite repeated requests. Water shutoffs, noise transmission between units, and hallway conditions are also recurring complaints, though one long-term resident noted recent improvements in property condition and safety.