ReNew

Resident experience has declined significantly since management changed from Round Bay to ReNew. While earlier reviews praised responsive maintenance and friendly staff, recent reviews consistently report unresponsive management, delayed maintenance, pest and mold issues, and communication failures. Residents cite limited office hours, unreturned calls, and unaddressed repair requests as major frustrations, alongside concerns about security, parking changes made without notice, and high fees for services like trash and water billing under the RUBS system.

Management responsiveness and communication have significantly declined since ownership changed, with residents reporting difficulty reaching staff, unanswered calls, and delayed or unresolved maintenance requests. Office staffing appears insufficient, with limited hours and frequent staff turnover. While earlier reviews under previous ownership praised management quality, current residents consistently cite unresponsive management as a primary concern affecting their living experience.

Maintenance responsiveness has significantly declined since the property changed management companies. Residents report incomplete repairs, unresolved work orders, and extended delays for plumbing, HVAC, and appliance issues. Communication barriers—including unreturned calls and lack of follow-through—are the primary complaint, though some residents noted positive experiences with maintenance staff when they do respond.

Building quality has declined since management transition, with residents reporting noise issues from thin walls and upper-floor squeaking, along with maintenance concerns including pest activity, outdated appliances, and water damage. Common complaints include slow maintenance response times and inconsistent upkeep of common areas like hallways and laundry facilities. Positive aspects include spacious apartment layouts, clean onsite laundry facilities, and responsive maintenance staff when contacted.

Residents report that while the property offers spacious layouts and convenient locations, significant maintenance and management issues undermine the living experience. Common concerns include pest problems, plumbing failures, inconsistent trash and laundry services, thin walls with noise transmission, and limited office availability. Parking arrangements and utility billing through shared systems (RUBS) also present ongoing challenges.

The property benefits from a convenient, centralized location with good access to stores and interstate highways, and residents report feeling safe in the neighborhood. However, location convenience is somewhat offset by limited office availability (Monday, Tuesday, and alternating Saturdays) and challenges with guest parking logistics, which is available only on-street or in the rear of the last building.