ReNew

Resident experiences are mixed, with strong praise for leasing and maintenance staff responsiveness, but significant concerns about communication delays, unresolved maintenance issues, and management professionalism. Recent management changes have brought improvements in grounds maintenance and some service areas, though long-standing problems with emergency response, work order completion timelines, and office accessibility persist. Positive interactions often depend heavily on individual staff members rather than consistent property-wide service standards.

Management responsiveness and communication are inconsistent across the property. Residents report significant delays in maintenance work orders (weeks to months), difficulty reaching the office by phone, and slow email responses. While some staff members receive praise for professionalism and helpfulness, billing issues, unresolved move-in inspection items, and security deposit delays have created frustration. Recent management changes have produced mixed results, with some residents noting improvements in office availability and maintenance follow-up, while others continue to experience unaddressed concerns.

Maintenance response times are a persistent concern, with many residents reporting work orders remaining open for weeks or months without completion or communication. While some residents praise individual maintenance staff members for professionalism and efficiency, systemic issues include delayed repairs, lack of follow-up communication, and difficulty reaching the office. Common unresolved problems include HVAC, plumbing, appliance repairs, and pest control, with several residents reporting they had to pursue external remedies or escalate to city authorities.

Residents report significant building maintenance and upkeep challenges, with work orders frequently delayed or incomplete. Common concerns include pest control issues, unresponsive communication from management, dirty common areas, and slow resolution of repairs including HVAC, electrical, and structural problems. One positive review noted responsive maintenance service, but this represents a minority experience among selected reviews.

Residents report significant delays in maintenance request completion, with some work orders remaining open for extended periods and requiring follow-up to obtain updates. Common-area upkeep is inconsistent, with stairwells and grounds not regularly maintained. Communication from management is unreliable, with calls routed to third-party services and emails frequently unanswered. Utility and service charges lack clear explanation, and amenities like dog waste stations are not consistently stocked.

The property's location and apartment layout are noted as positive features. However, residents report significant challenges with maintenance responsiveness, communication accessibility, and property upkeep, including extended work order timelines and overflowing waste management.