672 Flats

672 Flats offers a well-maintained, modern apartment in a prime Ballston location with responsive maintenance and strong leasing office service. Most residents praise the building condition, amenities, and staff professionalism, though some report ongoing concerns with noise from neighbors and adjacent commercial activity, building security, and occasional maintenance delays. Recent management changes have improved package room organization and community engagement.

Management and leasing staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness, particularly during the application and move-in process. Most residents report friendly, accommodating office staff and timely communication. However, a minority of residents report unresponsiveness during specific incidents, billing portal issues, and concerns about property security and maintenance follow-up that management has not adequately addressed.

The property benefits from a prime Ballston location with excellent walkability to metro transit, shopping, dining, and entertainment venues like the nearby mall and Target. Most residents praise convenient access to amenities and neighborhood walkability, though some report noise from adjacent loading docks, construction, and delivery trucks. Parking is available under the building, and the surrounding area continues to develop with new retail and services.

The building presents mixed construction quality with notable concerns about noise insulation between units and appliance durability, though recent management changes have improved maintenance responsiveness and common area upkeep. Sound transmission from neighboring units and external sources (loading docks, construction, traffic) remains a recurring issue, while appliance failures and mechanical problems occur frequently. Positive experiences highlight responsive maintenance teams, clean common spaces, and convenient location, though some residents report ongoing concerns with elevator availability and building security.

The property offers a well-equipped gym, computer room with free printing, organized package retrieval system, and bike storage in a prime location with excellent walkability to transit and dining. Recent management changes have improved package room organization and community event programming. However, security concerns including unauthorized building access, package theft, and elevator maintenance issues have been recurring problems that impact resident safety and satisfaction.

Maintenance staff consistently respond quickly to repair requests and work orders, with residents frequently praising their professionalism and follow-through. The maintenance team handles a range of issues including HVAC, plumbing, and appliance repairs efficiently. One resident reported persistent maintenance challenges including AC outages, appliance malfunctions, and unresolved safety concerns, though this represents a minority experience among reviewed residents.