Alexan Florence

Alexan Florence offers a well-maintained building in a prime Old Town location with strong amenities and generally responsive staff. However, residents consistently report significant noise transfer between units due to construction quality, and some experience communication delays with management. Rent increases are substantial year-over-year, and internet service reliability has been a recurring concern.

Management responsiveness and communication are inconsistent, with positive experiences concentrated among residents who interact with specific front-desk and leasing staff members, while negative experiences center on unresponsive communication channels, delayed responses to maintenance and move-out inquiries, and perceived inconsistency in policy enforcement. Long-term residents report a decline in service quality and staff turnover, while newer residents often praise the leasing and concierge teams. Security concerns and follow-up on resident complaints have gone unaddressed according to multiple reports.

Residents consistently report severe noise transmission issues, citing thin walls and poor sound insulation as the building's primary concern. While shared spaces and finishes are well-maintained and staff professionalism is praised, structural sound quality significantly impacts livability. Additional concerns include pest issues, maintenance responsiveness gaps, and infrastructure problems such as non-functional handicap doors and unreliable internet service.

The property benefits from a strong Old Town location with excellent walkability, nearby dining, retail access, and public transit proximity. However, residents consistently report significant noise issues due to thin walls and poor sound insulation, which is the most frequently cited concern. Additional concerns include parking garage maintenance delays, pest issues, and security incidents, though positive reviews highlight the convenient location and well-maintained common areas.

Amenities at this property are generally well-maintained and highly regarded, including a pool with lifeguard service, fitness center, study spaces, and package security. However, residents report significant concerns about noise transfer between units and shared spaces, with some noting that work pods lack soundproofing and adequate ventilation. Common-area upkeep is praised, though some maintenance issues—including broken handicap doors and unaddressed stairwell concerns—have persisted. Staff responsiveness to amenity-related requests is consistently noted as a strength.

Maintenance staff consistently receive praise for prompt, efficient, and courteous service, with residents noting quick response times to work orders and professional follow-through on repairs. The maintenance team is frequently highlighted as a strong point of the property, with multiple residents commending their helpfulness and willingness to address concerns. One resident reported having to submit multiple maintenance requests due to apartment-related issues, though maintenance response itself was characterized as responsive.