The Zeller

The Zeller Apartments receives overwhelmingly positive feedback, with residents praising the responsive and friendly leasing and maintenance staff, well-maintained amenities including a heated pool, hot tub, and rooftop lounge, and convenient location near transit and shopping. However, a notable minority of residents report significant issues with move-out charges, amenity downtime, facility cleanliness in common areas, and slow response times in some situations, suggesting inconsistent service delivery.

Management and office staff receive consistently high praise for responsiveness, helpfulness, and professionalism during leasing and residency. Most residents report quick maintenance response times and effective communication. However, a minority of residents experienced billing errors, slow resolution timelines for amenity repairs, and disputed move-out charges, suggesting inconsistency in administrative processes.

The Zeller offers well-maintained amenities including a heated year-round pool, hot tub, two gyms, rooftop lounge, and grills that most residents find appealing and regularly use. Parking is available both free for guests and paid in-building garage for residents with floor-level access. However, some residents report inconsistent maintenance responsiveness, extended closure periods for amenities during renovations, and cleanliness issues in common areas like hallways, trash rooms, and stairwells.

The Zeller's location offers excellent transit access via the nearby S-Line light rail and convenient freeway proximity for commuting, with abundant nearby shopping and dining in the Sugarhouse area and easy access to downtown Salt Lake City. Parking is plentiful with free guest parking and garage options with floor-level access for residents. Most residents praise the location's convenience and safety, though one resident noted that proximity to the S-Line can result in audible train noise, particularly for units near the tracks, and that window operation may be limited during peak transit hours.

Maintenance at this property receives consistently positive feedback, with residents reporting prompt response times and efficient handling of repair requests. The maintenance team is noted for proactive property upkeep, including regular amenity maintenance and quick resolution of appliance issues. Communication between management and residents regarding maintenance needs is described as responsive and professional.

Residents report mixed experiences with building quality. Positive feedback highlights sound insulation in most units, responsive maintenance, and well-maintained common areas including the pool and amenities. However, recurring concerns include hallway carpet condition and odors in stairwells and certain elevator areas, inconsistent cleanliness in shared spaces, and noise from nearby transit during specific hours for units near the Trax line.