The Charles

The Charles offers a modern, well-maintained downtown location with exceptional staff responsiveness and top-tier amenities including a gym, rooftop pool, and hot tub. Residents consistently praise the leasing and management teams for their professionalism and attentiveness. However, some long-term residents report concerns about building maintenance decline, parking challenges, undisclosed short-term rental units affecting security and cleanliness, and move-out fees charged for normal wear and tear.

Management and leasing staff are consistently praised for responsiveness, professionalism, and genuine care in supporting residents. The office team communicates effectively, handles maintenance requests promptly, and organizes community events that foster a welcoming atmosphere. Two residents noted concerns about move-out billing practices and shared facility maintenance, though these represent a small minority of feedback.

The Charles offers high-quality amenities that residents consistently praise, including a 24/7 gym, rooftop pool, hot tub, and shared spaces like conference rooms and lounges. Management and staff are frequently noted as responsive and professional. However, some residents report concerns about shared parking congestion, common-area maintenance inconsistency, and security issues related to short-term rental units affecting building cleanliness and resident safety.

The Charles offers an exceptional downtown location with walkable access to shopping, dining, entertainment, and public transit, making it highly convenient for urban living. Most residents praise the prime positioning near the Delta Center, Gateway Mall, and City Creek, along with easy TRAX access. One long-term resident noted location benefits but raised concerns about shared garage congestion during events and security issues related to short-term rental units affecting building maintenance and safety.

The Charles is a modern building with contemporary finishes and good noise insulation from exposed concrete construction. Building maintenance has declined since opening, with residents reporting stained carpets, dinged walls, and inconsistent common area cleaning despite promises of increased frequency. Construction-related issues including leaks and mold have affected some units, and the high volume of short-term rental units has strained cleaning and maintenance capacity.

Maintenance staff consistently respond quickly to repair requests and demonstrate proactive service, such as replacing door batteries before issues arise. The maintenance team is noted for being courteous, friendly, and attentive to resident needs. Staff communication and follow-through on work orders appear reliable based on resident feedback.